Here is a question, if they are not answerable to the UK gaming commission, who are they answerable to?
I joined a site ( take a break bingo) and at first I did not deposit, they repeatedly emailed me. So one day when I was bored I asked my Dad if I could use his debit card to play and he agreed. Over three days I deposited money. No problems, and no wins. ON the third day I won a full house and withdrew £70. I was so excited. The day after I got an email. They wanted three different forms of ID.
1) passport, driving license or birth certificate
2) photocopy of the debit card
3) a recent bill
all this before they will pay me out my winnings.
and they said:
We appreciate that you are sharing your ideas with us. Let us assure you that we understand where you are coming from as a customer.
Deposits are instant because we want you to play immediately. When you make a deposit, it means that you want to play so we don't want you to wait longer. Please understand that even though it is reflected in your account right away, it takes some time for the bingo room to receive the funds due to long processing cycle.
For withdrawals, we are forced to follow certain procedures which take the processing a while longer. In addition, we want to protect our players’ interests by means of verifying that all withdrawal requests are legitimate and that we are sending the funds to the right person.
Let us assure you that we are doing all of these to make our great players, like you, get the safest transactions online.
ID Verification is a measure we have put in place to protect you, our player and to ensure that we are sending your well-deserved winnings to the correct person to whom the account is registered. In addition to this, it provides additional checks against credit card fraud and identity theft.
Notice they do want to wait to take your money, but they make us wait to get it back !
My dad is furious . They are a RIP off, cheating gits and there is NO where anyone can go to complain because they are not answerable to anyone.