I had a problem once with DFS , similar situation to yours, foolishley I agreed to them taking it away to repair after my pregnant wife fell through the single seat chair.... (we laff about it now) anyway they gave us a loan suite , until ours was returned, when they did return it , we saw it was not ours but someone elses..... anyway i went straight down to the manager at DFS , he agreed to take it back and up grade it to a better model and split the difference with us , .... Moral of the story , Go to DFS or better furniture stores, choose the style and colour from the vast ranges , Jot down the model , colour and manufacturer, then go to a discount furniture store , every town has one , they will order it for you at a vast discount to what the big stores want , same suit , lower price and exactly the same back up ......