So fuming

[Prudie]

and wound up. Need to sort a problem with a car hire booking so rang customer services and got a foreign call centre. Neither of us could understand one another so I have no solution. It makes my blood boil (the language barrier). Just needed to get that off my chest..

[sherrardk]

Feel bettter?

[Prudie]

A tad

[joggerjayne]

So ... not sorted, then ?

[sherrardk]

We've had some gits ringing up every 20 minutes, they say nothing, no number to report - so annoying!!

[joeluke]

I found same problem when I had to speak to BT about my broadband

Got pi55ed off, hung up and sent a letter and email to them instead

Is it too much to ask to be able to speak to someone who speaks and understands clear english?

[imhotep]

I know the feeling Prudie.....I've had two phone calls this week from a Sky call centre telling me about what they have to offer.....both calls I could just barely understand!!!
They also couldn't pronounce my surname very well either,and I think it's so easy to say myself. Why don't they employ people who are more articulate when phoning??
It makes my blood boil too!!!

[imhotep]

Oh yes, the same goes for TalkTalk, which I am a subscriber of unfortunately......the Call centre people are terribly poor when talking on the phone.
Geeez ,what's the matter with these companies?? I don't want to sound racist,but let's have people who can speak properly over the phone pleeeassse!!!

[Greedyfly]

BT are by far my most hated company to deal with - we left them 5 months ago and they still havent got our final bill right - we ring virtually every week, RIDICULOUS

[sherrardk]

We had a TalkTalk person on the phone today - they spoke just fine but were so rude - asked to speak to my husband and when I said he wasn't in they just hung up!!

[Prudie]

Thanks and glad you understand. I have had it a lot with broadband problems too when you really need a clearand concise answer or walkthrough. It does make me smile though when they start by giving their incredibly British names!

[imhotep]

Another thing I like to add Prudie, is computer Recorded voice messages.....this really makes my blood boil right over the top!!!! Grrrr.....
I needed to talk on the phone about a package that was delivered to my address and was sent back to the deliver depot many miles away.
Apparently, it had the same surname as mine, but was a different address.
Typical, but I queried it using the phone number on the leaflet,and was immediately put through to a recorded message.It took me many attempts to find out what was going on,and I gave up in the end....so instead I sent an email to the depot,and I had an answer the following day.
I loathe recorded messages.When you want to speak to an actual person you never seem to get one.....arrrghhhh!

[Prudie]

I'm with you there as I've had very similar problems recently. it wasn't with the home delivery network (HDNL) was it? While trying to contact them I saw their customer satisfaction rating was 1.4 out of 5 - what company would accept that without trying to do something about it and why does Amazon therefore continue to use them.

[imhotep]

No it wasn't HDNL....it was City Link.